Some of you when upon receiving your Kindle Paperwhite, may encounter a problem when trying to register for an Amazon account due to an “Internal Error”. Thankfully, this only affects a small number of the Kindle fans and not everyone.
This post describes how you can fix the problem. [Updated June 4, 2021] The most common reason for this “Internal Error” is your eReader device has been declared Stolen/Loss to Amazon. Refer more in Cause No. 2 & Solution No. 2 below. 

internal error

Cause 1:

This is because of a bug in the Amazon Kindle Paperwhite Firmware.

Solution 1: Amazon support

To solve this problem, you will need to ask Amazon support to register the Kindle Paperwhite to your Amazon account based on your behalf. This is how you can do it:

Step 1. Go to your device info of your Kindle Paperwhite
Step_1_Go_To_Device_Info

Step 2: Obtain your MAC Address & Serial Number
Step_2_Get_MAC_Add_Serial_No

Step 3: Contact Amazon Support and then click Fire & Kindle > Kindle Device > I need help registering my kindle. After that, select “Chat” Button

Step 4. Copy the following script to your Chat:

Hi Amazon, I need your help to register my Kindle due to Internal Error message that keep popping up when I attempted to register my Amazon Account. A friend of mine helped me bought this Amazon Kindle PaperWhite. My MAC Address is XX:XX:XX:XX:XX:XX and Serial number is XXXXXXXXXXXXXXXX.

Step 5: Please provide any verification information from your Amazon Account. You will be asked of the debit card information that you have in your Amazon account, and you can obtain the information here.

Some of you when upon receiving your Kindle Paperwhite, may encounter a problem when trying to register for an Amazon account due to an “Internal Error”. Thankfully, this only affects a small number of the Kindle fans and not everyone.
This post describes how you can fix the problem.

internal error

Cause 2:

[Updated June 4, 2021] The most common reason for this “Internal Error” is your eReader device has been declared Stolen/Loss to Amazon. Usually if your Amazon Kindle eReader has NOT been reported lost/stolen, you will not face Registration Error issue.

Solution 2: Contact Amazon Customer Support

  1. At Kindle Malaysia we are dedicated to the painless way of buying and using kindle devices, so we are glad to help you on this, just call us at +60124652232. In the unfortunate event that your Kindle eReader is ordered from anywhere else other than Kindle Malaysia. You may contact Amazon Customer Support here https://www.amazon.com/clicktochat
  2. Give your Amazon Order Number used to buy the eReader i.e.: ORDER # 112-8759635-XXXXXXX to verify that you/seller have made payment for the eReader.
  3. Only when the right Amazon order number is provided matching the Kindle eReader Serial Number i.e.G000XXXXXXXXXXXX., Amazon Customer Support will ask for new payment method for the order (if past payment was not made successfully). To get serial number, Use your barcode scanner at the back on bottom right of your box DSN:

Questions?

If you have any other issues, please feel free to email us at Admin@KindleMalaysia.com. We will be glad to assist you.

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