Some of you when upon receiving your Kindle Paperwhite, may encounter a problem when trying to register for an Amazon account due to an “Internal Error”. Thankfully, this only affects a small number of the Kindle fans and not everyone.

This post describes how you can fix the problem.

internal error


This is because of a bug in the Amazon Kindle Paperwhite Firmware.

Solution 1: Amazon support

To solve this problem, you will need to ask Amazon support to register the Kindle Paperwhite to your Amazon account based on your behalf. This is how you can do it:

Step 1. Go to your device info of your Kindle Paperwhite

Step 2: Obtain your MAC Address & Serial Number

Step 3: Contact Amazon Support and then click Fire & Kindle > Kindle Device > I need help registering my kindle. After that, select “Chat” Button

Step 4. Copy the following script to your Chat:

Hi Amazon, I need your help to register my Kindle due to Internal Error message that keep popping up when I attempted to register my Amazon Account. A friend of mine helped me bought this Amazon Kindle PaperWhite. My MAC Address is XX:XX:XX:XX:XX:XX and Serial number is XXXXXXXXXXXXXXXX.

Step 5: Please provide any verification information from your Amazon Account. You will be asked of the debit card information that you have in your Amazon account, and you can obtain the information here.

Solution 2: Contact Kindle Malaysia Support

At Kindle Malaysia we are dedicated to the painless way of buying and using kindle devices, so we are glad to help you on this. Do provide us with your device MAC Address and Serial Number and email to us, and we will handle the rest for you.



If you have any other issues, please feel free to email us at We will be glad to assist you.

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